We've made the biggest overhaul to text messaging in Approve Owl since launching the feature.
We're now tracking if an inbound text message has been responded to. Applicants with unresponded text messages will have a yellow dot throughout the app to indicate that they have an unresponded message.
Dashboard now has a list of applicants with unresponded text messages. This list is sorted by the date of the last unresponded message. You can click on an applicant in the list to go to their profile.
Messages UI Limited to Engaged Applicants
Previously, the Messages UI would show all followed applicants. Now it's limited to just applicants that are actively texting with you.
Upload Documents from Text Messages
If an applicant sends you a photo of a stipulation or other document, you can now upload that document to their profile. Just click the upload button next to the photo in the messages list.
Delivery Status Updates
We now will show you the delivery status of the text message. This will show you if the applicant's phone carrier has reported the message as delivered.
Response Time Tracking
For managers we now track the average response time for texting for each user and each applicant. This will help you identify if you have any bottlenecks in your texting process.
Better Opt Out Handling
We have always supported opt out requests from applicants if they reply "STOP" or "UNSUBSCRIBE." However, we now support opt out requests from carriers to help keep you compliant with new texting rules.
We also compile a list of opted out applicants so you can see who has opted out of sales text messages.